Privacy Policy

Thank you for visiting our website and your interest in our services. The protection of your privacy is very important to us. We place great emphasis on the protection of your personal data and your right to informational self-determination. We collect, process and use personal data solely in compliance with the General Data Protection Regulation (hereinafter referred to as "GDPR") and the applicable country-specific data protection regulations.

Below we will inform you, as the data subject, as well as the public about the nature, scope and purpose of the personal data we collect, use and process. In addition, your legal rights will be explained to you, as the data subject, by means of this privacy statement. If you are not in agreement with these regulations, we ask that you do not access or use this website in any other way. Should you have questions or other concerns, please do not hesitate to contact us. Contact information can be found under point II.

I. Responsible Entities

The responsible entity according to the General Data Protection Regulation and other applicable data protection regulations are:

(hereafter referred to as "NETZSCH"). Further information on NETZSCH can be found in the legal notice.

II. Data Protection Officer

The data protection officer for the responsible entity is:

Dr. Georg Schröder, LL.M.
External data protection officer
legal data Schröder Rechtsanwaltsgesellschaft mbH
Prannerstr. 1
80333 Munich

Tel.: +49-89 - 954 597 520
Fax: +49-89 - 954 597 522
E-Mail: datenschutz@netzsch.com  | georg.schroeder@legaldata.law

Data subjects may contact the data protection officer at all times with questions, for the assertion of rights and with other ideas regarding data protection.

III. Processing of Personal Data

1. General Information on Visiting our Website

When you visit our website for information purposes only, it is basically not required to provide personal data. In this case, we collect and use only the data that your internet browser automatically transmits to us, such as your browser type (including version) and the browser settings, the operating system used by the accessing system, date and time of your visit to our website, the name of your internet service provider, your IP address and the website from which you visited us. We draw no conclusions about the data subject when collecting and processing these data. The data are stored separately from all other personal data provided by a data subject. Collection and processing are carried out solely to enable the use of the websites you have accessed, for statistical purposes and to improve our website.

2. Cookies

To make our websites more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are text files which are stored on your device. Cookies help us determine the frequency of use and the number of users of our websites, and to make our offerings as convenient and efficient for you as possible.

On the one hand, we use so-called "session cookies," which are cached only during the time you are using one of our websites. On the other hand, we use "permanent cookies" (including "flash cookies"), to capture information about computers that repeatedly access our websites. In this way, we can offer an optimal user interface and also "recognize" you when you return so that we can present maximum variety and new content.

In your browser under Extras/Internet Options, you can disable cookies, limit them to certain websites or set your browser to notify you when a cookie is sent. You also have the option to remove existing cookies with your browser. More detailed information about these functions can be found in the documentation or in your browser's help file. You can remove Flash cookies using the settings in your Adobe Flash Player. Further information on this can be found under http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html. Please note that, with cookies disabled, a limited display of our web pages and a limited user interface are to be expected.

3. Other Tracking

Cookiebot

On our site we use the consent management tool "Cookiebot" from the company Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark.

With the help of Cookiebot, you will be shown a so-called cookie banner when you first access our site, in which you can manage your consent to the setting of cookies or the use of cookie categories. You can also access the cookie banner at any time later and change your cookie settings.

The settings you make are stored in separate cookies, and personal data is also transmitted to Cookiebot. These are the following categories of data:

• Anonymized IP address,
• Date and time of consent,
• Browser details,
• the URL of our subpage from which you gave your consent,
• a random and encrypted key,
• the consent status, which serves as proof of consent.

Cookie consents given with the help of Cookiebot are stored for a period of 12 months.

The legal basis of the data processing is our legitimate interest in the data protection-compliant management of user consent to the setting of cookies on our site (Art. 6 para. 1 lit. f) DS-GVO).

For more information, please see Cookiebot's privacy policy at: https://www.cookiebot.com/en/privacy-policy/

Google Analytics

Our websites also use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses so-called "cookies," which are text files placed on your computer to enable the website analyze how visitors use the site. The information generated by the cookie about your use of our websites will generally be transmitted to a Google server in the United States and stored there. However, because IP anonymization has been activated on our websites, within the Member States of the European Union or other states that are party to the Agreement on the European Economic Area, your IP address will first be truncated. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google will use this information on our behalf for the purpose of evaluating your use of our websites, compiling reports on website activity and providing us with other services related to website and internet usage. The IP address transmitted from your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies using the appropriate settings in your browser; however, please note that by doing so, you may lose some of the functionality of the websites. In addition, you can prevent the collection and processing by Google of the data generated by the cookie and related to your use of our websites (including your IP address) by downloading and installing the browser plug-in available under: tools.google.com/dlpage/gaoptout.

Additional information can be found at tools.google.com/dlpage/gaoptout or www.google.com/intl/en/analytics/privacyoverview.html (general information on Google Analytics and data protection). Please note that our websites use Google Analytics with the extension "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (so-called IP masking).

Campaign Manager

We use the online marketing tool Campaign Manager from Google. Campaign Manager is a service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, Tel: +353 1 543 1000, Fax: +353 1 686 5660 ("Google").

Campaign Manager uses cookies to serve ads that are relevant to users, improve ad campaign performance, or prevent a user from seeing the same ads more than once.

By means of a cookie ID, Google records which ads are displayed in which browser and can thus prevent ads from being displayed more than once. In addition, Campaign Manager can use cookie IDs to record so-called conversions that are related to ad requests. This is the case, for example, when a user sees a Campaign Manager ad and later uses the same browser to visit the advertiser's website and make a purchase.

Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server.

Through the integration of Campaign Manager, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us.

If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or you have not logged in, it is possible that the provider collects and stores your IP address.

The Campaign Manager (Google Doubleclick) cookies used enable us to track whether you perform certain actions on our website after you have called up one of our ads on Google or on another platform via Campaign Manager or clicked on it (conversion tracking). This allows us to send you targeted advertising.

The legal basis is consent pursuant to Art. 6 para. 1 lit. a) GDPR.

The stored data will be deleted by us as soon as it is no longer required for our purposes.

You can prevent cookies from being stored by setting your browser software accordingly. You can deactivate the display of personalized advertising via a browser plug-in at: https://support.google.com/ads/answer/7395996?hl=en

You can also disable the display of personalized ads here.

For more information, please see Google's privacy policy: https://policies.google.com/privacy?hl=en

Privacy policy for advertising measures: https://policies.google.com/technologies/ads?hl=en

Google reCAPTCHA

We use the "reCAPTCHA" tool from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, Tel.: +353 1 543 1000, Fax: +353 1 686 5660, E-Mail: support-deutschland@google.com ("Google").

With this service, Google can determine the website from which a request is sent and the IP address from which you use the so-called reCAPTCHA input box. In addition to your IP address, Google may also collect other information that is necessary to offer and guarantee this service.

The purpose of using Google reCAPTCHA is to ensure data security when submitting forms. This primarily serves to distinguish whether the input is made by an individual or abusively through machine and automated processing. The tool includes sending the IP address and any other data that Google may require for the reCAPTCHA service to Google.

Based on so-called EU standard data protection clauses, Google is contractually obliged to comply with a data protection standard comparable to the European standard when transmitting data to recipients outside the European Union. Please note, however, that we cannot guarantee that Google will actually comply with the required data protection standard.

For more information, please see Google's privacy policy at: 

https://policies.google.com/privacy?hl=en

Pardot Marketing Automation

Pardot is a software for marketing automation. Marketing automation helps us to find out the product interest of our users, to improve the information offered on our website and to provide users with more relevant information.

The business unit NETZSCH Grinding & Dispersing uses Pardot as a marketing analysis service that enables us to maintain, measure and optimize communication with our website visitors. Based on the findings of the analysis, we can continuously optimize the website content.

When you visit our website, Pardot Marketing Automation records your click path and creates an individual user profile using a pseudonym. Cookies are used for this purpose to enable us to recognize your browser. By confirming the cookie acceptance banner, you consent to the use of Pardot cookies. You can revoke your consent at any time with effect for the future. In addition, you can deactivate the creation of pseudonymized user profiles at any time by configuring your Internet browser so that cookies from the "pardot.com" domain are not accepted. The deactivation of these cookies can lead to restrictions of the functions and the user friendliness of our offer.

The business unit NETZSCH Grinding & Dispersing only stores personal data of visitors to the website who request information or offers on products and services that have been registered on our websites and/or who have registered to receive the newsletter. The forms on our websites are linked to Pardot Marketing Automation. Voluntarily provided and transmitted personal data are first stored in Pardot and then processed with the Salesforce CRM system for the purpose of contacting and/or sending information. Salesforce does not store IP addresses, but uses unique visitor ID and unique identifiers. Follow the link below for detailed information on how Salesforce processes your data while visiting websites: https://help.salesforce.com/articleView?id=pardot_basics_cookies.htm.

E-mails sent by Pardot use tracking technologies. We use the data collected through tracking to find out which topics you are interested in. Tracking tracks whether you have opened our e-mails and which links you click. We use this information to optimize our e-mail and the services we provide. You can use your browser settings to verify tracking by Pardot.

The legal basis for data processing using Paradot Marketing Automation is Art. 6 Para. 1 f DSGVO, whereby NETZSCH’s authorization results from the fact that NETZSCH has an interest in evaluating the usage data of the website in order to further improve its own offer and the website and to adapt it to the customers. Furthermore, the persons concerned can reasonably foresee that their personal data will be processed accordingly by NETZSCH.

Microsoft Clarity

This website uses Microsoft Clarity, analysis software from Microsoft (Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland).

With the aid of Microsoft Clarity, user behavior on our website can be recorded and evaluated. For example, this relates to information on how much time users spend on which sub-pages, which links they follow, or which click and scroll behavior is registered on our site. This information can be used to create a statistical so-called heat map, which shows which areas of the website are visited and how often. The information collected by Microsoft Clarity is transmitted to Microsoft servers and processed there.

The following information is processed:

• IP address
• date and time of access
• click and scroll behavior on the website
• end device, operating system, internet browser
• geographical information (country)

This serves the purpose of continuously improving the user-friendliness of our website based on an evaluation of user behavior.

The legal basis for data processing is your consent in accordance with Article 6, Paragraph 1 (a) of the GDPR.

Microsoft's privacy policy can be found at: 

https://privacy.microsoft.com/en-us/privacystatement

Cloudflare

We use the services of the company "Cloudflare" (Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA) to increase the availability and security of our website.

Cloudflare provides a so-called Content Delivery Network (CDN). This means that website operators can make certain page content available not only on their own servers, but also on servers of CDN providers. If the CDN servers are located closer to the user than the website operator's servers, the use of a CDN regularly results in faster loading times for the user. When users call up the page of such a website operator, they therefore establish a connection not only to the website operator, but also to the CDN operator.

In addition, Cloudflare provides website operators with security functions that can be used, in particular, to fend off automated attacks on the website. Due to the use of these functions, the availability of our website and the offers contained therein can be ensured.

Cloudflare sets cookies for the purposes outlined above and may process the following categories of data in particular as a result:

• IP address,
• End device of the user,
• Traffic data between user and website operator, e.g. pages accessed, date and time of access.

You can completely prevent the processing of your personal data by Cloudflare by disabling the execution of script code in your browser settings or by integrating a so-called script blocker into your browser.

Cloudflare contractually undertakes, on the basis of so-called EU standard data protection clauses, when transferring personal data out of the European Economic Area, to ensure that the recipients observe a data protection standard that is substantially equivalent to the European one. Please note, however, that we cannot ensure that Cloudflare will be able to comply with these contractual obligations in every case.

The legal basis for data processing is our legitimate interest in the continuous and secure operation of our website and the defense against hacker attacks (Art. 6 para. 1 lit. f) GDPR).

For more information, please see Cloudflare's privacy policy at: https://www.cloudflare.com/en-us/privacypolicy/

Integration of YouTube Videos

We have integrated YouTube videos into our online offering. These are stored at www.YouTube.com and can be played directly from our website. YouTube is a service of Google Ireland Limited, Gordon House, Barow Street, Dublin 4, Ireland, Tel: +353 1 543 1000, Fax: +353 1 686 5660, E-Mail: support-deutschland@google.com ("Google").

When you visit the website, YouTube receives the information that you have accessed the corresponding subpage of our website. In addition, log files are transmitted. This occurs regardless of whether YouTube provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not want the assignment with your profile at YouTube, you must log out before activating the button. YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.

Further information on the purpose and scope of data collection and processing by YouTube can be found in Google's privacy policy. There you will also find additional information on your rights and settings options to protect your privacy: 

https://policies.google.com/privacy?hl=en

4. Use of other Services Offered

Additional data are collected and processed when visiting these websites only if you provide these data yourself in connection with the use of services offered separately on our websites. Please note that, in this context, there is fundamentally no legal or contractual obligation to provide your personal data. However, if you choose not to provide personal data, the use of our services may be restricted or excluded.

Contact via our Website

Due to legal requirements, our website contains information that enables quick electronic contact with our company as well as direct communication with us, which also includes a general, so-called electronic mail (e-mail) address. If a data subject contacts the data controller by e-mail or through a contact form, the personal data provided by the data subject will be saved automatically. Such personal data transmitted voluntarily by a data subject to the controller will be stored for purposes of processing or for contacting the data subject.

IV. Processing Purposes and Legal Basis as well as Legitimate Interest

When personalized services are utilized, we process the personal data you share with us for the purpose of providing the service you have requested.

We use the personal data collected in connection with the communication initiated via our contact form solely for purposes of processing or for contacting the data subject. Legal basis for this is the legitimate interest (see Art. 6 Para. 1 lit. f GDPR).

V. Storage Duration and Routine Deletion

The legislature has issued a variety of retention requirements and retention periods. Typically, these are also the basis for the storage period for personal data. Upon expiry of these periods, the corresponding data are routinely deleted or their processing is restricted. If data are not affected, they will be deleted as soon as the respective uses no longer apply.

We save the personal data that you provide us within the context of the contact, subject to further processing purposes (for example, inquiry via the contact form) only until such time that your inquiry has been processed or pursuant to the in-house deletion period.

VI. Rights of Data Subjects

According to the General Data Protection Regulation, you, as the data subject, have various rights in connection with the collection and processing of your personal data, which we would like to explain below.

Fundamentally, these rights can be asserted by the data subject at any time. To assert these rights, and for questions in this regard, we ask that the data subject contact our person in charge (see point II). He will be happy to answer your questions and, in individual cases, take necessary measures to implement the rights asserted by the data subject without delay.

Right to Confirmation and Access

Every data subject has the right to request from the controller a confirmation of whether personal data about him have been processed. If that is the case, the data subject also has the right to receive, free of charge, information about his personal data that has been stored as well as a copy of that information.

Right to Rectification

Every data subject has the right to request immediate rectification of personal data about him that is incorrect. Further, he has the right to request the completion of incomplete personal data — including by means of a supplementary statement — taking into account the purposes of the processing.

Right to Deletion

Every data subject has the right to request that the controller immediately remove personal data about him, if any of the following applies and if processing is not required:

• The personal data were collected or otherwise processed for purposes for which they are no longer necessary.
• The data subject lodges an objection to the processing and there are no legitimate grounds for the processing.
• The personal data were unlawfully processed.
• The person responsible is otherwise required by law to delete.
• The personal data are those collected from children as part of information society services.

Insofar as we, the controller, have made the personal data public and are required to delete them, we will take the appropriate steps, under consideration of the available technology and the costs of implementation, to inform other controllers who process the published personal data that the data subject has requested deletion. In addition, we will inform these other controllers that the data subject has requested the deletion of all links to these personal data, along with any copies or replications, to the extent that processing is not required.

Right to Restriction/Blocking of Processing

Every data subject has the right to request that the controller restrict the processing if one of the following conditions is met:

• The accuracy of the personal is contested by the data subject, for a period of time that allows the controller to verify the accuracy of the personal data.
• The processing is unlawful; the data subject rejects deletion of the personal data and demands instead that use of the personal data be restricted.
• The controller no longer requires the personal data for processing purposes, but the data subject requires them to assert, exercise or defend legal claims.
• The data subject has lodged an objection and it has not yet been determined whether the legitimate grounds of the controller outweigh those of the data subject.

Right to Data Portability

In principle, every data subject has the right to receive the personal data he has made available to a controller in a structured, common and machine-readable format. He also has the right to transmit these data to another controller without obstruction by the controller to whom the personal data were originally provided, insofar as the processing is based on consent or a contract and the processing takes place using an automated process.

In addition, the data subject has the right to have the personal data transmitted directly from one controller to another, provided that it is technically possible and does not compromise the rights and freedoms of others.

Right to Object

Every data subject has the right, for reasons that arise from his particular situation, to object to the processing of his personal data, insofar as the processing is carried out to safeguard the legitimate interests of the controller or third parties.

In the case of an objection, we will no longer process the personal data, unless we can demonstrate compelling legitimate grounds for processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

If personal data are processed for the purpose of direct advertising, the data subject has the right to object at any time to the processing of his personal data for the purpose of such advertising. If the data subject objects to processing for direct advertising purposes, the personal data will no longer be processed for these purposes.

Right to Appeal

Independent of the above stated rights and independent of other remedies, every data subject has the right to appeal to a supervisory authority, if he believes that the processing of his personal data violates the data protection regulations.

VII. Data Security

Please note that data transmission via the internet is essentially unsecured. There is a possibility that transmitted data can be read and perhaps even falsified by unauthorized persons. For secure communication, we offer, by default, encrypted communication over the SSL protocol, which we use to transfer your personal data. In addition, we employ current technical and organizational measures to secure our website and other systems against loss, destruction, access, modification or dissemination of your data by unauthorized persons. These are always consistent with the current state of the art.

VIII. Recipient or Category of Recipients

Insofar as we transfer personal data to third parties, it is done in accordance with the data protection regulations and according to this privacy policy. We transfer the personal data in the context of the above-mentioned processing purposes to companies within the Business Unit NETZSCH Grinding & Dispersing.

Our service providers and agents can also receive data for the stated processing purposes, if they, in particular, uphold their obligation to confidentiality. These are companies providing IT services, logistics and printing services.

IX. Transmission to a Third Country or an International Organization

A transfer of data into countries outside the European Union or the European Economic Area (so-called third countries) will only take place within our sales organisation.